Privacy Policy
Last updated: January 29, 2026
1. Introduction
Welcome to PopupHQ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform for managing craft markets and vendor applications.
2. Information We Collect
We collect information that you provide directly to us, including:
• Account information (name, email address, password)
• Organization and market details
• Vendor application data
• Payment information (processed securely through Stripe)
• Communications with us or through our platform
3. Data Privacy & Organization Isolation
Your Data Stays Private
All application data, vendor information, and user data is strictly private to the organization it belongs to. We implement strict data isolation to ensure that:
• Organizations can only access their own data
• Vendor applications are only visible to the organization they applied to
• No cross-organization data sharing occurs
• Your market and vendor data is never accessible to other PopupHQ users
4. We Do Not Sell Your Data
No Data Sales — Ever
PopupHQ does not sell, rent, lease, or trade your personal information or application data to third parties. We do not sell your data for marketing purposes, analytics, or any other commercial purpose. Your trust is essential to us, and protecting your data is a core principle of our business.
5. How We Use Your Information
We use the information we collect to:
• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
6. Information Sharing
We may share information in the following circumstances:
• With service providers who assist in our operations (e.g., Stripe for payment processing)
• To comply with legal obligations or respond to lawful requests
• To protect the rights, privacy, safety, or property of PopupHQ, our users, or the public
• In connection with a merger, acquisition, or sale of assets (with continued protection of your data)
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Objection to processing
To exercise these rights, please contact us at support@popuphq.co.
10. Third-Party Services
Our platform integrates with third-party services, including Stripe for payment processing. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.
11. Children's Privacy
PopupHQ is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
PopupHQ
Email: support@popuphq.co